Pentar, LLC (“Recon Outdoors”) warrants the original retail purchase that product(s) made by Recon Outdoors and related Recon Outdoors accessories (individually a “Product” and collectively the “Products”) that were purchased directly from Recon Outdoors or an authorized will be free from defects in materials and workmanship under normal use and service for a period of one year from the date of initial retail purchase. If any Product proves to be defective, the customer must return the defective product to the address listed below, following the procedure set forth below. However, it is recommended that the customer first call Recon Outdoors’ Consumer Service Department at 1-800-647-3266, to attempt to determine the nature of the problem. Recon Outdoors, at its sole discretion, will repair, replace, or adjust the defective Product, provided that Recon Outdoors investigation and factory inspection disclose that (a) such defect developed under normal and proper use and (b) the Product is covered under this limited warranty. Repair, replacement, or adjustment of defective Products shall be Recon Outdoors’ sole obligation and the customer’s sole remedy hereunder. The customer shall pay for shipment of the Products to the Recon Outdoors Service Center. When service is completed, the Product will be returned to you via ground service freight prepaid. Recon Outdoors shall not be obligated to perform preventative maintenance, installation, de-installation, upgrades, or maintenance. Recon Outdoors reserves the right to (i) use reconditioned, refurbished, and/or serviceable used parts for warranty and any other repairs and (ii) make any internal or external design and/or feature changes on or to its products without any liability to incorporate such changes on or to the Products.
Excluded from this limited warranty and not warranted by Recon Outdoors in any fashion, either express, implied, or by statute, are: (a)products and accessories not manufactured by Recon Outdoors and/or not bearing the “RECON OUTDOORS” brand label (the warranty coverage for products and accessories of other manufacturers, which may be distributed by Recon Outdoors, is the responsibility of the manufacturer of such products and accessories in accordance with the terms and duration of such manufacturers’ warranties);
(b) Any Product which has been disassembled, repaired, tampered with, altered, changed, or modified by persons other than Recon Outdoors’ own authorized service personnel;
(c) Defects or damage to the Products resulting from wear, tear, misuse, abuse, negligence, modification, accident, dirt, sand, liquids, impact, improper storage, improper installation, non-performance of scheduled operator and maintenance items, battery leakage, or use of non-“RECON OUTDOORS” brand accessories, consumables, or supplies;
(d) Supplies and consumables (including but not limited to batteries); and/or
(e) Products which do not contain a validly placed and recorded Recon Outdoors serial number.
When eligible service is needed, package the Product carefully using ample padding material to prevent damage in transit and ship it postage prepaid and insured to the Recon Outdoors Service Center listed below:
Attention: Camera Service Center
2102-A West Ferry Way
Huntsville, Alabama 35801
When returning Products for service, your package must include the following:
- (a) Original sales receipt showing date and place of purchase, or (b) a warranty registration on file with Recon Outdoors (this can be accomplished at www.ReconOutdoors.com). One of these will be required for in-warranty service.
- A detailed description of the problem.
- A contact name, telephone number and email address.
- Owner’s name and street address where repaired camera is to be shipped.